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RelayHub
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Answer customers in seconds, on the channels they already use.

RelayHub is an AI front desk for website chat, WhatsApp, Instagram, Facebook, Telegram and email. It answers from your own documents, collects the details you ask for, and hands the conversation to your team when a person should take over.

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Free plan with 25 contacts a month. No credit card needed.

Inbox

Sample conversation between a customer and the Harbour Dental AI agent on website chat:

  1. Customer: Hi, do you do teeth whitening? How much is it, and can I come in this week?
  2. AI agent: Yes, we do. In-chair whitening is $349 and takes about 90 minutes. This week we have Thursday at 4:30 PM or Saturday at 10:00 AM. Which suits you better?
  3. Customer: Thursday works. I'm Maya Chen.
  4. AI agent: Thanks, Maya. What's the best phone number to confirm your booking?
  5. Customer: (555) 014-2290
  6. AI agent: Got it. I've noted Thursday at 4:30 PM, and our team will confirm your booking first thing tomorrow.
  7. Customer: Thank you! Also, one of my fillings cracked and it hurts. Is that urgent?
  8. AI agent: I'm sorry, that sounds painful. A dentist should answer this, so I've passed your message to our team. Someone will reply here when the clinic opens.
  9. Handed to your team. AI replies paused for this chat.
  10. Next morning
  11. Sam from the team: Morning Maya, it's Sam from Harbour Dental. Can you come in at 9:30 today? Dr. Lee will check the filling first.

One inbox for

  • Website chat
  • WhatsApp
  • Instagram
  • Facebook
  • Telegram
  • Email
  • SMS(Business plan)

Four steps to your first answered message

You don't write scripts. You give RelayHub your knowledge and your rules, and it handles the conversations.

  1. Describe your business

    Tell the setup wizard what you do and how you like to sound. It writes your agent’s instructions, and you can edit every line.

    Agent setup

    Business
    Harbour Dental
    What it does
    Answers questions about treatments and prices, and collects booking requests.
    Tone
    WarmConciseFormal
    Language
    English

  2. Add what it should know

    Upload price lists, policies and FAQs as PDF, text or Markdown files. The agent answers from these instead of guessing.

    Knowledge

    • Price list 2026.pdf Ready
    • Treatments and aftercare.pdf Ready
    • Opening hours.md Ready
    • Insurance questions.txtProcessing

  3. Connect your channels

    Website chat installs with one snippet. Connect Instagram, Facebook, Telegram, WhatsApp and email from the same screen.

    Channels

    • Website chat Connected
    • Instagram Connected
    • WhatsAppConnect
    • TelegramConnect
    • EmailConnect

  4. Decide when a person takes over

    Set the topics that always go to your team. When one comes up, the AI steps back, the chat is flagged, and you reply from the inbox.

    Hand over to a person when

    • A message mentionspainswellingbleeding
    • A message mentionsrefundcomplaint
    • The AI can't answer from your documents

    AI replies pause for that chat

    Your team gets a sound and browser alert

Built for the team that takes over

The AI takes the first reply. Everything around it is made for the people who handle the rest.

  • Sounds like you

    Set the tone, phrases to avoid, example replies and language for each agent.

  • Website chat widget

    One snippet on your site. Match your colors and open the chat from any button.

  • Shared team inbox

    Assign conversations, leave private notes, mention teammates, snooze and use saved replies.

  • Handoff alerts

    A banner, a sound and a browser notification the moment the AI hands a chat to your team.

  • Visual workflows

    Chain goals, branches and tools into multi-step flows when one goal isn’t enough.

  • Analytics

    Conversation volume, handoffs and resolution rate for each agent, over any date range.

Pay for the people you talk to

Every plan includes every feature. Plans differ only in how many channels you connect and how many people message you each month.

Every account starts on Free. Paid plans are billed monthly through Stripe, and you can upgrade or cancel from the Billing page.

Questions, answered

What counts as an active contact?

Anyone who messages one of your agents at least once in a calendar month. Each person counts once per channel that month, however many messages you exchange. The count starts again on the first of each month.

What happens if I go over my limit?

On Pro and Business, conversations carry on and each extra active contact is billed at the small overage rate shown in the pricing table, in your billing currency. On Free, AI replies pause until the next month starts. You can upgrade at any time to switch them back on.

Where do the AI's answers come from?

From the documents you upload (PDF, text and Markdown files) and the instructions you give your agent. You also choose topics that always go to a person, and the AI hands those over instead of answering.

Can my team take over a conversation?

Yes. You can switch off AI replies for any contact, assign conversations to teammates and leave private notes. Staff can reply from the inbox on website chat and Telegram.

Which channels can I connect?

Website chat, Instagram, Facebook and Telegram on every plan. Pro adds WhatsApp and email, and Business adds SMS. Free accounts connect up to two channels, and Pro accounts up to three.

How do I add chat to my website?

Copy the snippet from your agent's website chat settings and paste it into your site. You can match the widget to your brand colors and open it from your own buttons.

Do I need a credit card?

No. The Free plan doesn't need one. When you're ready, upgrade from the Billing page and pay through Stripe.

Can I cancel?

Yes. Change or cancel your plan at any time from the Billing page.

Give every customer an answer tonight.

Create a free account, upload your documents and add chat to your website. Your team stays in the loop for anything the AI shouldn't handle.

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